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Privacy Policy

Introduction

Welcome to Shivya Farm (“Company”, “we”, “us”, or “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By using our services, you agree to the collection and use of information in accordance with this Policy. If you do not agree, please discontinue use.

Information We Collect

Information you provide to us
  • Account details (name, email, phone, password)
  • Order & billing info (address, payment method)
  • Support messages, feedback, and survey responses
Information collected automatically
  • Log & usage data (IP address, pages viewed, timestamps)
  • Device & browser data (type, OS, unique identifiers)
  • Approximate location (derived from IP)
Information from third parties
  • Analytics providers (e.g., aggregated website performance)
  • Payment processors (transaction confirmations; no card numbers stored by us)
  • Advertising partners (campaign performance metrics)

How We Use Your Information

  • Provide, operate, and improve our website and services
  • Process orders, payments, and deliveries
  • Communicate with you about updates, security alerts, and support
  • Personalize content and measure service performance
  • Detect, prevent, and respond to fraud, abuse, or security incidents
  • Comply with legal obligations and enforce our terms

Cookies & Tracking Technologies

We use cookies, local storage, and similar technologies to remember your preferences, analyze usage, and improve our services.

Types of cookies we use
  • Essential: required for core functionality
  • Analytics: help us understand site performance
  • Functional: remember preferences and settings
  • Marketing: deliver and measure ads (if applicable)

You can control cookies via your browser settings. Rejecting certain cookies may impact site functionality.

Sharing & Disclosure

We do not sell personal information. We may share information with:

  • Service providers (hosting, analytics, customer support, payments)
  • Professional advisors and auditors
  • Authorities, where required by law or to protect rights and safety
  • Business transferees in the event of a merger, acquisition, or asset sale

Data Security

We implement administrative, technical, and physical safeguards appropriate to the nature of the data we process. However, no method of transmission or storage is completely secure.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Privacy Rights

Access, correction, deletion

You may request access to, correction of, or deletion of your personal information, subject to legal exceptions.

Consent & marketing preferences

You may withdraw consent or opt out of marketing at any time by using unsubscribe links or contacting us.

Regional rights (e.g., GDPR/CCPA)

Depending on your location, you may have additional rights such as data portability, restriction/objection to processing, and choices regarding “Do Not Sell/Share” signals.

Children’s Privacy

Our services are not directed to children under 13 (or as defined by local law). We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us to request deletion.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. Where required, we use appropriate safeguards such as standard contractual clauses.

Changes to This Policy

We may update this Policy from time to time. We will post the new effective date at the top and, where appropriate, notify you of significant changes.

Contact Us

If you have questions or requests regarding this Policy, contact us at:

Shivya Farm
QR no -71/2/4,Road no-14, Adityapur-1, Jamshedpur, pincode
Email: support@shivyafarms.com
Phone: +91 904 177 4819